STH Japan Domestic Travel
Terms & Conditions

STH Japan Domestic Travel Terms & Conditions

1． Travel Package Terms & Conditions
These Travel Package Terms & Conditions constitute part of the documents explaining terms and conditions (as stipulated in Article 12-4 of the Travel Agency Act) and contract documents (as stipulated in Article 12-5 of the same Act).
The documents explaining terms and conditions and the contract documents shall, in principle, be provided in an electronical manner(s) (such as the Company uploading them to its Reservation Site and the client downloading or printing them or the Company appending them to its e-mail message). If the client wishes to receive physical materials (in paper), please separately request for such copy.

2． Contract for Agent-Organized Package Travel Package
(1) This travel package is organized and operated by STH Japan K. K. (4-1 Kasumigaokamachi, Shinjuku-ku, Tokyo; Registration Number: Japan Tourism Agency No. 2115; hereinafter referred to as the “Company”), and clients who wish to participate in the travel package are required to enter into a contract for agent-organized package travel package (hereinafter referred to as the “Travel Package Contract”) with the Company.
(2) The Company agrees to make travel package arrangements and manage itinerary so that clients receive transportation and accommodation services and other services related to their travel package as provided by the transportation and/or accommodation facilities, etc. (hereinafter referred to as “Travel Package Services”) in accordance with the travel package itinerary set by the Company.
(3) The terms and conditions of the Travel Package Contract shall be as stipulated in the Final Travel Package Itinerary to be provided to clients prior to departure (this is the final document defined in Article 10 in the Company’s General Terms and Conditions as defined below) and the “Contract for agent-organized travel package” section in the Company’s General Terms and Conditions of Travel packages (hereinafter referred to as the “Company’s General Terms and Conditions”), as well as the provisions under the Company’s website, applicable brochures, these Travel Package Terms & Conditions, etc. Please contact the Company if you wish to obtain the Company’s General Terms and Conditions.

3． Conditions of Travel Package Application
(1) For those under 20 years of age traveling alone, a written consent of their guardian is required for the application. For those under 15 years of age or those enrolled in junior high school or younger, any participation shall be accompanied by their parent or guardian.
(2) For a travel package to which the Company has set specific conditions for participation, the Company may refuse any person who does not satisfy such conditions such as gender, age, qualifications and skills, from participating in the travel package.
(3) The Company may refuse any person who is found to be a member of an organized crime group, a person affiliated with an organized crime group, or any anti-social forces, from participating in the Company’s travel packages.
(4) The Company may refuse any person who makes violent or unreasonable demands to the Company, or engages in threatening words or behavior or violence in the course of transactions, from participating in the Company’s travel packages.
(5) The Company may refuse any person who harms the Company’s reputation or interferes with the Company’s business by spreading rumors or using fraudulent means or force, from participating in the Company’s travel packages.
(6) Persons with health issues, persons who require a wheelchair or any other medical devices, persons with mental or physical impairment, persons with food or animal allergy, pregnant persons, persons who might be pregnant, persons with assistance dogs for persons with disabilities (guide dogs for the blind, guide dogs for the hearing impaired, or dogs for the physically disabled), or any other persons who require special arrangement should advise the Company to that effect at the time of application (please inform the Company immediately even if such condition becomes applicable after the Travel Package Contract takes effect). The Company will contact such clients, so that they should request the Company specific arrangements to be made by the Company during the travel package.
(7) Upon receipt of such request under the preceding section, the Company will comply with such request to the extent it deems feasible and reasonable. The Company may ask the client some questions about the client’s condition and arrangements to be made, or request the client to submit a document explaining the same.
(8) To ensure the safe and smooth operation of the travel package, the Company may impose certain conditions such as requiring the client to be accompanied by a caregiver or companion, submitting a doctor’s medical certificate, or changing a portion of the itinerary. If the Company is unable to make any arrangement requested by the client, the Company may refuse the client’s application for the Travel Package Contract, or cancel the Travel Package Contract. All expenses arising from special arrangements made by the Company based on the client’s request shall be borne by the client.
(9) If the Company needs to contact the client in relation to the conditions of (1), (2), (6), (7), or (8) of this section, as a general rule, the Company shall contact the client within two (2) weeks of the submission of application in the case of an issue regarding (1) or (2), or within two weeks of the request in the case of an issue regarding (6), (7) or (8). However, if the Company needs to contact the client concerning some complicated issues, or if information needs to be collected in connection with the relevant issues to be discussed and such collection requires some time, the Company may nevertheless contact the client after two (2) weeks have passed from the above dates.
(10) If the Company considers that due to some illness, injury, or any other reason arising during the travel package, the client is in a state requiring medical diagnosis or treatment by a doctor, the Company may take such measures that are necessary for the smooth operation of the travel package. All costs arising therefrom shall be borne by the client.
(11) As a general rule, clients may not engage in independent activities at their own convenience. However, this may be permitted under specific conditions depending on the travel package course.
(12) If the Company considers that the client is likely to cause trouble to other clients or the client’s act is likely to prevent the smooth operation of the group travel package, the Company may refuse such client’s participation in the travel package.
(13) The Company may also refuse the client’s application due to its own business reasons.

4． Delivery of Contract Documents and Final Travel Package Itinerary
(1) The Company shall electronically deliver a document containing the travel package itinerary, details of the Travel Package Services, and other terms and conditions of the travel package as well as responsibilities of the Company (all the matters contained in such document, the Reservation Site, the Company’s website, applicable brochures, these Travel Package Terms and Conditions, etc. constitute the contract documents for a Travel Package Contract) to the client promptly after the Travel Package Contract takes effect.
(2) The Company shall also deliver to the clients, to supplement the contract documents, the Final Travel Package Itinerary which explains the time and place for meeting, transportation and accommodation facilities to be used, and other finalized information by the day before the travel package start date at the latest. However, if an application for the travel package is submitted seven days prior to the travel package start date or later, the Company may deliver these documents to the clients on the travel package start date.
(3) The departure date/travel package start date indicated in these Travel Package Terms & Conditions mean the first date of the itinerary listed on the contractual documentation.

5． Application for and Time of Entry into Effect of Travel Package Contract
(1) If the Company receives the client’ inquiry concerning a Travel Package Contract through telephone, e-mail or the Company’s website, it shall contact the client by telephone or e-mail. At such an occasion, the client needs to provide the Company with the details of an order which the client intends to place. As appropriate, we may request the client to provide the details of such an order through the reservation site in the Company’s website (“Reservation Site”). However, please beware that, whatever means may be taken, no Travel Package Contract has yet been established at the time of the provision of such information.
(2) If the Company is able to confirm the details of the client’s intended order as provided in the preceding Paragraph, it shall, through e-mail or the Reservation Site, provide the client with the “Written Confirmation of Reservation”, “STH JAPAN Travel Package Terms & Conditions”, “Travel Package Brochure” and “Ticket Conditions” and, in addition, the written information concerning the Company’s privacy policies stipulating the terms and conditions for handling of your personal information, etc. However, please beware that no Travel Package Contract has yet been established at the time of such provision of the documents.
(3) If the Company is able to confirm the details of the client’s intended order as provided in Paragraph (1) of this Section, it shall send to the client an invoice for the Reservation Deposit, through e-mail or the Reservation Site, together with or separately from the documents referred to in the preceding Paragraph. If and when the client fully pays the Reservation Deposit based on the invoice, the Company shall regard the client as having accepted the content of the documents referred to in the preceding Paragraph and, at that time, a Travel Package Contract shall be officially established between the Company and the client. Please note that, if the client fails to pay the Reservation Deposit within three business days after the date when the invoice reaches the client, the Company may regard the client as having refused to accept the content of said documents (and therefore no Travel Package Contract was concluded).
(4) The Company may receive the payment of the Reservation Deposit by a credit card or other means under the partnership with a payment service company. Such a credit card, etc. must be genuine and registered in the client’s name and address, not being one counterfeited or altered. The Company may refuse the acceptance of the conclusion of a Travel Package Contract by a credit card or other means not fulfilling the above requirement, or terminate a Travel Package Contract which have been concluded by a credit card or other means not fulfilling the above requirement. The client may also choose to pay the Reservation Deposit by methods instructed by the Company such as by bank transfer to a bank account designated by the Company.
(5) If the settlement of the Reservation Deposit by a credit card, etc. as provided for in the preceding Paragraph is not approved by a payment service company concerned because of the client’s credit status or for any other reason, the Company may terminate the Travel Package Contract concluded by such credit card, etc. and, at its discretion, shall have the right to require the client to pay the Reservation Deposit and/or the travel package fare in cash, by not later than a date designated by the Company. In the event that the client fails to pay the required amount by such date, the client shall be obligated to pay the Company a penalty equal to the amount of the cancellation charge specified in Paragraph (1), [1], A of Section 14.
(6) If an application is submitted by a person representing an organization or a group of clients who is responsible for a Travel Package Contract, the Company shall deem that such person is duly authorized to represent all participating members of the organization or the group for the contract, including the right to enter into and cancel the contract and proceed with the steps for the conclusion of the contract with such person.
(7) The person responsible for the contract shall provide the Company with the name list of participating members by the date specified by the Company. The person responsible for the contract shall obtain from the participating members whom he/she represents their consent to the provision of personal information to third parties by the Company under Section 25.
(8) The Company shall not assume any liability as to any obligation or duty which the person responsible for the contract actually owes or is expected to owe in the future to the participating members whom he/she represents.
(9) If the person responsible for the contract does not accompany the organization or group, after the start of the travel package, the Company shall deem one of the participating members who has been selected in advance by the person responsible for the contract as the person responsible for the contract.

5-2. Special Provisions for Waiting (Except for the Correspondence Contract)
If the Travel Package Contract for which the client has applied cannot be concluded due to full occupancy in seats or any other reasons at the timing of booking, the Company may, upon the client’s special request, enter into a special agreement to conclude the Travel Package Contract when the Travel Package Contract with the client becomes available for the Company (hereinafter referred to as “Waiting”).
(1) If the client wishes to take advantage of Waiting, the Company will specify the time period within which the Company will make confirmation to the customer (the “Waiting Period”) and the customer will provide information necessary to complete their order and will make payment of monies equivalent to the amount that will be payable as the Reservation Deposit. The Travel Package Contract has not been formed at this point and the Company does not hold out that such Travel Package Contract will be formed at any time in the future at this point.
(2) The Company shall keep the amount equal to the reservation deposit described in (1) above as “deposit” and when the Travel Package Contract with the client is available for the Company, the Company shall notify the client of the acceptance of conclusion of the Travel Package Contract and apply the deposit against the payment of the reservation deposit.
(3) The Travel Package Contract shall take effect upon the client’s receipt of the notice of acceptance by the Company of the conclusion of the Travel Package Contract as specified in (2) above.
(4) The Company shall provide a full refund of the “deposit” specified in (2) to the client in the event that the Company does not confirm the clients order during the Waiting Period.
(5) The Company shall provide a full refund of the “deposit” specified in (2) to the client in the event that the client informs the Company that it wishes to withdraw from the Waiting before the Company confirms the order. In these circumstances, even if the cancellation of the Waiting is made by the client within the period under which a Cancellation Fee will normally become payable, the Company will not request payment of the Cancelation Fee.

6． Payment of Travel Package Fare
The residual amount of the travel package fare shall be paid as follows:

Payment	Payment Deadline
(1) Reservation Deposit（20% of the total Travel Package Fare）	Within 3 days of the date that the client receives the invoice for the Reservation Deposit;
(2)Total Travel Package Fare	The Total Travel Package Fare must be paid before the date that is 13 days before the day before the travel package start date. If you placed your order after the date that is 13 days before the day before the travel package start date, you must make payment by the date that the Company will specify which will be a given date that will be before the travel package start date.

 

7. Travel Package Fare
(1) “Travel Package fare” is used as the basis for calculating “reservation deposit” under Section 5(3), ”cancellation charges” under Section 14, (1), [1], A, “penalties for breach of contract” under Section 14, (1), [2], A, and “compensation for changes” under Section 23. The method used for the calculation of the “travel package fare” indicated in the solicitation advertisement or on the Reservation Site is as follows: “The amount indicated as the travel package fare” + “The amount indicated as additional charges and fees” – “The amount indicated as discount”
(2) The Company may receive the payment of the travel package fare by a credit card or other means under the partnership with a payment service company. Such a credit card, etc. must be genuine and registered in the client’s name and address, not being one counterfeited or altered. The Company may refuse the acceptance of the conclusion of a Travel package Contract by a credit card or other means not fulfilling the above requirement, or terminate a Travel Package Contract which have been concluded by a credit card or other means not fulfilling the above requirement. The client may also choose to pay the travel package fare by other methods instructed by the company such as by bank transfer to a bank account designated by the Company.
(3) Out of the clients attending, unless otherwise specified, attendees 12 years old or over will pay adult fares, attendees between the age of 6 (above 3 years old in the case of flight packages) to 11 years old will pay child fares.

8． Included in the Travel Package Fare
(1) Fares and fees for transportation facilities including airlines, ships and railways that are expressly indicated in the itinerary (these fares and fees do not include additional fares and fees levied by transportation facilities [limited to those levied to all travelers equally only during a certain period and under certain conditions to accommodate unusual variation in the cost level]. There are courses for which grades can be selected and courses for which only specific grades can be used, and which is applicable will be expressly indicated in the Reservation Site, applicable brochures, etc.)
(2) Shuttle bus fees, etc. included in the itinerary (between airport/train station/dock and the accommodation facilities; excluding those indicated as “To be paid by client” in the itinerary)
(3) Sightseeing fees expressly indicated in the itinerary (fees for buses and guides, and admission fees)
(4) Accommodation fees and applicable taxes and service charges expressly indicated in the itinerary (excluding those indicated as “To be paid by client” in the itinerary. Unless otherwise indicated on the Company’s website or in the applicable brochures, etc., these will be calculated based on the assumption that two people will use one twin room.)
(5) Meals and applicable taxes and service charges expressly indicated in the itinerary
(6) Fees for a travel package conductor for a travel package course providing travel package conductor services
The above fees, etc. shall not be refunded even if any part of these services is not used by the client for his/her own reasons, in principle.
(7) Fuel surcharge in the case of a travel package which includes fuel surcharge
For the applicable travel package, the Company will not charge or refund any additional or surplus fee from or to clients even when there is any increase or decrease in fuel surcharge by the airline company.

9． Not Included in the Travel Package Fare
Items other than those listed in (1) to (7) of the preceding section shall not be included in the travel package fare. Some of the examples are listed below.
(1) Extra baggage charges (for the portion exceeding specified weight, volume, or number)
(2) Luggage transport fees specified by each airline company, separately chargable in-flight food and drinks, etc.
(3) Cleaning fees, telephone and telegram fees, tips for hotel workers, additional food and drinks, and any other expenses for personal purposes, and taxes and service charges levied thereon
(4) Expenses for required procedures for overseas travel (passport revenue stamp fees, visa fees, vaccination fees, agent fees for overseas travel procedures)
(5) Fees for optional travel packages (small local travel packages to be separately charged) only for those who wish to participate in such travel packages
(6) Additional fares and charges imposed by transportation facilities (for example, fuel surcharge)
* If there is any increase or decrease in additional fares and charges specified by the airline company, the Company shall charge the client for the shortfall in the case of fee increase, or refund the reduced portion to the client in the case of decrease. (Excluding fuel surcharge for the travel package under (7) of the preceding section)
(7) Taxes and charges on lodging directly charged at the destination by the national or municipal government in the country indicated in the itinerary, and resort fees and other fees charged by the hotel, and other similar additional expenses (including those newly implemented; provided, however, excluding the case where the Company expressly indicates on its website or in applicable brochures that such taxes and other charges for lodging are included in the travel package fare)
(8) Airport usage fees and other similar charges in Japan
(9) Travel expenses within Japan from home to the place for meeting or finishing point, such as departure airport, and accommodation expenses for the day before the travel package start date or on the travel package end date
(10) International tourist taxes, airport taxes and similar charges during the travel package (provided, however, excluding those for the travel package for which such international tourist taxes, airport taxes and similar charges are included, as expressly indicated on the Company’s website or in applicable brochures, etc.)
(11) Expenses required for special arrangements or treatments

10． Additional Charges and Discount
(1) “Additional charges and fees” referred to in Section 7 (1) mean the following charges and fees (excluding those expressly indicated in advance as included in the “travel package fare.”).
[1] Additional charges when the client uses a single-occupancy room
[2] Additional charges for upgrading a hotel or class of room, as indicated as “Upgrade Plans” in the Company’s website, applicable brochures, etc.
[3] Additional charges for changing from the standard “Plan Without Meal” to a “Plan With Meals”
[4] Additional charges for extending the period of stay in a hotel, as indicated as “Extended Stay Plan” in the Company’s website, applicable brochures, etc.
[5] The fare difference for upgrading seat class for a flight.
[6] Any other charges as indicated as “xxxx additional charge” in the Company’s website, applicable brochures, etc. (such as straight check-in additional charge, and additional charge for designating a specific airline company if permitted by the Company as indicated in the Company’s website, applicable brochures, etc.)
(2) “Discount” referred to in Section 7 (1) means the following discounts (excluding the case where a discount is already reflected in the travel package fare).
[1] A discount per person applicable when three or more people stay in a room, as indicated as “Triple Discount” in the Company’s website, applicable brochures, etc.
[2] Any other discounts as indicated as “xxxx Discount” in the Company’s website, applicable brochures, etc.

11． Revision of Travel Package Contract
(1) If any natural disaster, war, riot, suspension of relevant Travel package Services by transportation and/or accommodation facilities, order by any government agency, provision of transportation services not in accordance with the original transportation plan, cancellation or postponement of the subject tournament which is the main purpose of the travel package, or any other event beyond the Company’s control occurs, the Company may, even after the conclusion of the Travel Package Contract, change the contents of the itinerary and/or Travel package Services upon promptly explaining in advance to the client the reason why such event is beyond the Company’s control and the causal relationship between the travel package and such event, if doing so is unavoidable to ensure the safe and smooth operation of the travel package. However, in cases of emergency and under unavoidable circumstances, the Company may provide the client with such explanation after such change.
(2) Unless otherwise specified in the Reservation Site, applicable brochures, etc., IT (Inclusive Travel package) fare applies to the airplane tickets for agent-organized travel package organized and operated by the Company. Therefore, the fare is based on the condition that the entire tickets reserved and issued by the Company are used. If the client does not use a return ticket or a ticket for any portion of the entire route due to the client’s own reasons, the Company may charge the client for the fee for a regular one-way ticket in accordance with the terms and conditions or rules set by the relevant airline company.

12． Change of Travel Package Fare
The Company will not change the amounts of the travel package fare, additional charges and fees, and discounts after the conclusion of the Travel Package Contract, except in the following cases:
(1) If fares and charges of transportation facilities to be used are revised beyond the level normally anticipated due to significant changes in the economic situation or any other reason, the Company may revise the travel package fare to reflect the difference between the original and revised amounts of such fares and charges. However, when the travel package fare is to be increased, the Company shall notify the client thereof no later than the 15th day prior to the travel package start date.
(2) The Company may, when the applicable fares and charges under (1) of this section is significantly reduced, reduce the travel package fare to reflect such reduced amount in accordance with (1) above.
(3) The Company may, when expenses required for the operation of the travel package is reduced due to changes to the contents of the travel package, reduce the travel package fare to reflect reduced amount.
(4) If any change to the contents of the travel package occurs as stipulated in Section 11, resulting in an increase in the expenses required for the operation of the travel package (including cancellation charges, penalties for breach of contract, and any other charges and fees already paid or to be paid in the future for the Travel Package Services not provided due to such changes to the services under the contract), the Company may revise the travel package fare to reflect such changed amount, except in the case where such change occurs due to a shortage of seats or rooms or any other transportation or accommodation facilities despite that relevant services are provided.
(5) If the Company specifies in its website, applicable brochures, etc. that the travel package fare may vary depending on the number of participants using the transportation or accommodation facilities, and such number of participants actually changes after the Travel Package Contract takes effect due to reasons not attributable to the Company, the Company may change the travel package fare within the allowable range specified in the contract documents.

13． Change of Travel Package Participants
The Company shall not accept any change in the travel package participants.

14． Cancellation of Travel Package Contract and Refunds
(1) Prior to start of the travel package
[1] Clients’ right to cancel
A. The client is entitled to cancel the Travel Package Contract at any time by paying the applicable cancellation charge (per person) described in the following table. The Company accepts a request for cancellation of contract via e-mail only. The client who wishes to cancel the Travel Package Contract shall send e-mail stating “details of required matters” to info@sthjapan.com. The date of cancellation of contract shall be the day when the Company receives the e-mail from the client as described in this section provided that this e-mail is received by us during our working hours which are between 10:00 –17:00 on working days excluding all Japanese public holidays. E-mails received after our working hours will deemed to be received on the next working day.

 

Date of Cancellation of Contract	Cancellation Charge
During the period between the 20th day (in the case of a day trip the 10th day) and the 8th day (inclusive) before the date prior to the travel package start date	20% of the travel package fare
During the period between the 7th day and the 2nd day (inclusive) before the date prior to the travel package start date	30% of the travel package fare
On the day before the travel package start date.	40% of the travel package fare
On the travel package start date	50% of the travel package fare
After the travel package starts and/or after that, or if the customer does not attend the travel package without giving notice	100% of the travel package fare

 

B. The client may cancel the Travel Package Contract without paying any cancellation charge in any of the following cases:
a. If terms and conditions of Travel Package Contract have been revised by the Company, to the extent that such revision falls under those listed in the left column of the table in Section 23 or relates to any other important matters.
b. If the travel package fare is increased in accordance with Section 12(1).
c. If any natural disaster, war, riot, suspension of relevant Travel Package Services by transportation and accommodation facilities, order by any government agency, or other similar event occurs and such event makes or is highly likely to make safe and smooth operation of the travel package impossible.
d. If the Company fails to deliver the Final Travel Package Itinerary stipulated in Section 4 (2) to the client by the date specified in the same section.
e. If the operation of the travel package in accordance with the itinerary stated in the Reservation Site becomes impossible due to any reason attributable to the Company.
C. If the Travel Package Contract is canceled in accordance with (1), [1], A of this Section, the Company shall refund the remaining amount of the travel package fare (or reservation deposit) already received after deducting the specified cancellation charge. If the reservation deposit is not sufficient to cover the cancellation charge, the client shall pay such shortfall to the Company. The Company shall refund the travel package fare (or reservation deposit) already received in full if the Travel Package Contract is canceled in accordance with (1), [1], B of this Section.
D. As a general rule, the Company will cancel thetravel package, if travel advice and warning issued by the Ministry of Foreign Affairs reaches at the level :Avoid Non-essential travel or higher for the area included in the itinerary. However, if appropriate safety measures can be taken, the Company may decide to operate the travel package. In such case (if the Company decides to operate the travel package), the specified cancellation charges shall apply if the client cancels the travel package.
E. Any change to the departure day, travel package course, or any transportation or accommodation facilities used during the travel package made by the client for the client’s own reasons shall be treated as the cancellation of the entiretravel package, and the specified cancellation fee shall apply (In the case of a flexible flight arrangement type plan, this will include situations where the flight number and/or where the seat class changes).
F. The specified cancellation fee shall also apply to the case where the client cancels the travel package due to any issue related to the handling of loans or reasons related to the procedures required for overseas travel, which are not attributable to the Company.
[2] Company’s right to cancel
A. If the client fails to pay the travel package fare by the date specified in Section 6, the Company may cancel the Travel Package Contract on the date after the relevant due date. In this case, the client is required to pay a penalty for breach of contract in the amount equal to the cancellation charge specified in (1), [1], A of this Section.
B. The Company may cancel the Travel Package Contract in any of the following cases:
a. If it becomes evident that the client does not satisfy any of the conditions for participation in the travel package expressly indicated by the Company in advance, such as gender, age, qualifications and skills;
b. If it becomes evident that any of (3) to (5) of Section 3 is applicable to the client;
c. If it is considered that the client is unfit for the travel package due to illness, absence of necessary caregiver or any other reasons;
d. If it is considered that the client is likely to cause trouble to other clients or interfere with the smooth operation of the group travel package;
e. If the client requests burdens beyond the reasonable scope in relation to the terms of contract;
f. If the number of participants does not reach the minimum required number of participants as indicated in the Reservation Site, applicable brochures, etc.. In this case, the Company shall notify the client of the cancellation of the travel package prior to the 13th day (the 3rd day in the case of a day trip) before the day before the travel package start date;
g. If the necessary conditions for operating the travel package as expressly indicated by the Company in advance are not satisfied or are highly likely to be unsatisfied, such as insufficient snowfall for ski travel packages.
h. If any natural disaster, war, riot, suspension of relevant Travel Package Services by transportation and accommodation facilities, order by any government agency, or any other event beyond the Company’s control occurs, and such event makes or is highly likely to make safe and smooth operation of the travel package in accordance with the itinerary indicated in the Reservation Site, applicable brochures, etc. impossible;
i. As an example of h. above, if travel advice and warning issued by the Ministry of Foreign Affairs reaches at the level :Avoid Non-essential travel or higher for the area included in the itinerary. (However, if appropriate safety measures can be taken, the Company may decide to operate the travel package. In this case, the cancellation charge shall apply in accordance with (1), [1], D of this Section); or
j. As an example of h. above, in the case where a new airline company or a new route, or a chartered flight is to be used for the travel package, if the airline company cancels their transportation services as they were unable to obtain necessary permits and authorizations from the authorities of the relevant countries.
C. If the Company cancels the Travel Package Contract in accordance with (1), [2], A of this Section, the Company shall refund the remaining amount of the travel package fare (or reservation deposit) already received after deducting the applicable penalty for breach of contract. The Company shall also refund the travel package fare (or reservation deposit) already received in full if the Travel Package Contract is canceled in accordance with (1), [2], B of this Section.
(2) Cancellation After the Start of the Travel Package
[1] Cancellation by client and refunds
A. When the client leaves the travel package group for any personal reasons, the Company shall consider it a waiver of his/her rights, and no refund shall be given to the client.
B. Even after the start of the travel package, if the client becomes unable to receive all or part of Travel Package Services indicated in the Reservation Site, applicable brochures, etc. for any reason not attributable to the client, the client may cancel his/her Travel Contract totally or in part corresponding to the portion of the Travel Package Services having become unable to be received, without paying any cancellation charge.
C. In the case referred to in the preceding Item B, the Company shall refund a portion of the travel package fare which relates to the part of the Travel Package Services not received by the client. However, if such reason for cancellation is not attributable to the Company, the Company shall refund the remaining amount of the travel package fare after deducting the applicable cancellation charges, penalties for breach of contract, or any other charges and fees the Company has already paid or is required to pay in the future to the relevant travel package service providers, etc.
[2] Cancellation by the Company and refunds
A. Even after the start of the travel package, the Company may cancel any portion of the Travel Package Contract upon providing explanation to the client in advance in any of the following cases:
a. If it is considered that the client is unfit for the continuation of the travel package due to illness, absence of necessary caregiver or any other reasons;
b. If it becomes evident that any of (3) to (5) of Section 3 is applicable to the client;
c. If the client does not comply with instructions of the Company for the safe and smooth operation of the travel package given by the travel package conductor or any other person, or the client disturbs the order of the group travel package by committing any violent or threatening act toward these persons or other travel package participants by which the safe and smooth operation of the travel package cannot be ensured;
d. If the travel package becomes impossible to continue due to natural disaster, war, riot, suspension of relevant Travel Package Services by transportation and accommodation facilities, order by any government agency, or other similar event beyond the Company’s control; or
e. As an example of d. above, if travel advice and warning issued by the Ministry of Foreign Affairs reach the level : Avoid Non-essential travel or higher for the area included in the itinerary by which the continuation of the travel package becomes impossible.
B. Effect of cancellation and refunds
If the Company cancels the Travel Package Contract for reasons described in Item A of this Sub-paragraph [2], and the Company has already paid or is required to pay in the future any cancellation charges, penalties for breach of contract, and other charges and fees to the relevant travel package service providers for the Travel Package Services which were not provided due to cancellation of the contract, all such costs shall be borne by the client. In this case, the Company shall refund the amount of the travel package fare corresponding to the portion of the Travel Package Services not yet provided to the client less the cancellations charges and penalties for breach of contract, and any other charges and fees (regardless of the name) already paid or to be paid in the future by the Company to the relevant travel package service providers.
C. If the Company cancels the Travel Package Contract in accordance with Item A a or d of this Sub-paragraph [2], the Company shall, at the client’s expense, make necessary arrangements for the client to return to the point of departure, upon request by the client.
D. If the Company cancels the Travel Package Contract in accordance with Item A of this Sub-paragraph [2], the contractual relationship between the client and the Company ceases to be effective only prospectively. In other words, all obligations of the Company with regard to the Travel Package Services already received by the client shall be deemed to have been effectively performed.

15． Time for refund of Travel Package fare
(1) If the travel package fare is decreased on the basis of Section 12 (2), (3) and (5), or the client or the Company cancels the Travel Package Contract on the basis of the preceding Section, and accordingly the Company owes the obligation for refund of any amount to the client, the Company shall make such refund within seven days counting from the day following the date of cancellation in the case of cancellation before start of the travel package, or within 30 days counting from the date following the scheduled end date of the travel package set forth in the contract documents in the case of reduction of travel package fare or cancellation after start of the travel package.
(2) The provisions of Paragraph (1) of this Section shall not prevent the client or the Company from exercising the claim for damages based on Section 19 or Section 21.
(3) To obtain a refund in relation to a coupon ticket and/or of like products after the handover, you will need to have the physical coupon ticket and/or like product originally provided to you. Where the coupon ticket and/or like product cannot be returned, the travel package fare may not be refunded.

16． Itinerary Management
The Company shall endeavor to ensure the implementation of the safe and smooth travel package of the client and fulfill the following requirements for the client:

(1) When the client threatens to be unable to receive Travel Package Services during the travel package under the Travel Package Contract, the Company shall take measures necessary for the client to sufficiently receive Travel Package Services in accordance with the Travel Package Contract; and
(2) If, notwithstanding measure(s) referred to in the preceding Item having been taken, any modification of the Travel Package Contract is necessary, the Company shall arrange alternative services. In such case, the Company shall endeavor to ensure that the itinerary after the modification meets the purpose of the original itinerary in the case of alteration of itinerary, or that the services after modification are of the same levels as those of the original services in the case of alteration of Travel Package Services, and otherwise the Company shall endeavor to minimize the alteration of the Travel Package Contract.

17. Directions by the Company
The client shall, when acting as a participant in the agent-organized travel package under this Travel Package Contract, comply with the Company’s directions throughout the start to the end of the travel package for ensuring the safe and smooth travel package, except in free time.

18． Travel Package Conductor
(1) Whether or not a travel package conductor accompanies the travel package shall be clarified in the Reservation Site, applicable brochure, etc.
(2) The travel package conductor in the case of a travel package with a travel package conductor accompanying, or a local staff member in the case of a travel package without travel package conductor accompanying, shall perform all or part of the services necessary for the safe and smooth travel package and any other matters which the Company considers necessary therefor.
(3) In the case of a travel package without travel package conductor, our contact information at each destination shall be set forth in the Final Travel Package Itinerary.
(4) The travel package conductor’s business hours shall be from 8:00 a.m. to 8:00 p.m. The travel package conductor shall, as appropriate, take a work break in accordance with the relevant provisions of the Labor Standards Act.
(5) Notwithstanding Paragraph (1) of this Section, if the itinerary needs to be altered due to any cause beyond the control of the Company and there is any compelling reason in terms of the management of the travel package, no travel package conductor may accompany in some part of the itinerary.
(6) In respect to the sections of the itinerary where a Travel Package Conductor and/or a local staff will not accompany, the client will need to carry out the necessary booking procedures for any alternative services where the contents of the original services need to be changed due to, for example, bad weather conditions.

19． Liability of Company
(1) If, in fulfillment of this Travel Package Contract, the Company causes damage to the client due to any willful misconduct or negligence of the Company or an arrangement agent of the Company (the “Arrangement Agent”), the Company shall compensate the client for such damage, on condition that the client notifies the Company of the occurrence of such damage within two years counting from the day following the date of the occurrence of such damage
(2) Notwithstanding Paragraph (1) of this Section, the Company shall not be liable for damage suffered by the client due to any of the following causes and for causes that the Company and/or any Arrangement Agent cannot have had association with: (i) natural disaster, war, riot, or any change of the travel package itinerary or cessation of the travel package caused by any of them; (ii) an accident or fire in any transportation or accommodation facilities, etc.; (iii) discontinuance of the provision of relevant services by any transportation or accommodation facilities, etc. or any change of the travel package itinerary or cessation of the travel package caused by any of them; (iv) an order of a competent public agency, or change of the travel package itinerary or cessation of the travel package caused thereby; (v) an accident which occurs during the free time; (vi) food poisoning; (vii) theft; (viii) delay, interruption, schedule change, route change or the like of any transportation facilities, or change of the travel package itinerary or reduction of the stay time at a destination caused by any of them.
(3) With respect to damage on baggage of the client as referred to in Paragraph (1) of this Section, the Company shall, notwithstanding said Paragraph (1), compensate the client for the damage only when the client notifies the Company of the occurrence of the damage within 14 days counting from the day following the date of the occurrence of the damage; provided, however, that the upper limit of the Company’s liability for such damages per person shall be JPY150,000, regardless of the actual amount of damage (except the case where such damage is caused by willful misconduct or gross negligence of the Company).
(4) In the event that the client has a plural number of reservations with a airline which cannot be actually used because of overlapping, and the client suffers any damage due to the cancellation of such reservation by the airline based on the Air Carriage Clauses or the operation rules of the airline, the Company shall not be liable for such damage caused by such cancellation.
(5) If the client loses a coupon ticket or like product, the client will be liable to pay for the delivery costs and fees of the delivery company associated with the reissuance of the coupon ticket or like product. The delivery costs and fees of the delivery company in this case will be the delivery costs and fees as set by the delivery company.
(6) An “arrangement agent” of the Company herein means an entity which arranges travel services such as transportation, accommodation, etc. for the client from relevant service providers (airlines, railway companies, bus companies, hotels, restaurants, etc.) on behalf of the Company. If the client suffers damage due to any willful misconduct or negligence of such a service provider (airlines, railway companies, bus companies, hotels, restaurants, etc.) , such service provider shall assume the responsibility to compensate such damage.

20．Special Compensation
(1) Whether or not Paragraph (1) of the preceding Section applies, the Company shall, based on the rules for special compensation in the Company’s General Terms and Conditions, pay to the client the death compensation (JPY15,000,000), compensation for the residual disability (up to JPY15,000,000), the condolence money for hospitalization (JPY20,000 to 200,000) and/or the outpatient condolence money (JPY10,000 to 50,000) for death or physical damage suffered due to an unexpected and sudden accident during the travel package having occurred to the client participating in an agent-organized travel package of the Company, and the compensation for damage on baggage suffered by the client (up to JPY100,000 per piece or pair of baggage, and up to JPY150,000 per participant) for damage on baggage so suffered. If the client has an insurance policy covering the damage on baggage, the Company may deduct the relevant amount from the above compensation to the extent of damage covered by such insurance policy.
(2) Notwithstanding the preceding Paragraph, if there is any date(s) during the travel package in which no services based on the Travel Package Contract are provided (“Non-Arrangement Day”) and it is explicitly stated in the Reservation Site, applicable brochure, etc. that any accidents occurring during such a date(s) shall not be covered by the compensation provided for in Paragraph (1) of this Section.
(3) If the client suffers damage during the agent-organized travel package under the Travel Package Contract due to the client’s willful misconduct, drunk driving, illness, etc., or mountain-climbing (that is performed in use of mountain-climbing equipment such as an ice ax, climbing spikes, rope and hammer), riding of a luge or bobsleigh, skydiving, riding of a hang glider, riding of a ultra-light weight motor plane (such as a motor hang glider, micro-light-plane or ultra-light-plane), riding of a gyroplane or any other dangerous activities similar to any of the foregoing respectively performed during free time as not covered by the agent-organized travel package under the Travel Package Contract, the Company shall not be liable to pay any compensation or condolence money set forth in the Paragraph (1) of this Section for such damage. However, this shall not apply the case where such activity is included in the agent-organized travel package under the Travel Package Contract.
(4) The Company shall not be liable to compensate the client for any damage on items not covered by the Company’s compensation liability as listed in the Special Provisions for Compensation of the Company’s General Terms and Conditions, including but not limited to cash, securities, credit cards, coupons, airline tickets, passport, driver’s license, visa, certificates of bank deposit (including bankbooks and cards for ATM), data, or any other items similar to any of the foregoing or contact lenses.
(5) Even if the Company owes both the obligation for compensation based on Paragraph (1) of this Section and the obligation for damages based on the preceding Section, as long as the Company performs either of those obligations, it shall be exempted from the other obligation to the degree of the amount actually paid.

21．Liability of Client
(1) If the Company suffers damage due to the client’s willful misconduct, negligence, violation of a law or regulations, conduct against the public order and standards of decency or violation of the Company’s General Terms and Conditions, the client shall compensate the Company for such damage.
(2) When entering into an Travel Package Contract, the client shall endeavor to understand his/her rights and obligations under the Travel Package Contract and any other terms and conditions hereof, through reviewing the information provided by the Company.
(3) If, after start of the travel package, the client becomes aware that Travel Package Services provided are different from those specified in the contract documents concerned, the client shall promptly notify the conductor, travel package assistant, local guide, service provider of such Travel Package Service or the Company’s local contact in order that the client can receive Travel Package Services stipulated in the contract documents.
(4) If the Company becomes aware that the client has been injured or fallen ill or is otherwise in the state requiring any protection, it may take necessary measures. In such case, if such situation has occurred due to any cause not attributable to the Company, the costs incurred for such measures shall be borne by the client, and the client shall pay such costs in a manner designated by the Company, not later than the date designated by the Company.

22． Optional Travel Package and Provision of Information
(1) The Company may plan and implement optional travel packages subject to separate participation fees for the clients who are participating in a Company’s agent-organized travel package (hereinafter referred to as “Optional Travel Packages”). Such Optional Travel Packages shall be treated as part of the original agent-organized travel package for the purpose of application of Section 20 (Special Compensation). The Company’s Optional Travel Packages are specified as “Planner: the Company” in the Reservation Site, applicable brochures, etc.
(2) With respect to Optional Travel Packages for which it is stated in the Company’s website, brochure, etc. that their organizer is a local entity other than the Company, if their participants suffers damage referred to in Section 20 hereof during the Optional Travel Packages, the Company shall pay compensation and/or condolence money to such participants in accordance with the provisions of Section 20 (except in the case where the date of the relevant Optional Travel Package is expressly stated to be held on a “Non-arrangement Day” in relation to the original agent-organized travel package and therefore that it will fall outside the scope of application of the compensation and/or condolence monies stated herein in the Reservation Site, applicable brochure or Final Document). In such cases, the liability of the local organizers and the client shall be stipulated in accordance with the local organizers’ rules and the local laws and regulations concerned.
(3) If the Company refers to any sports events, etc. which the client can participate in as mere provision of the information, it will be expressly indicated as “Just For Your Information” in the Company’s website, applicable brochures, etc. The client suffers damage during his/her participation in such a sports event, etc., Section 20 shall be applied (except in the case where the date of the relevant Optional Travel Package is expressly stated to be held on a “Non-arrangement Day” in relation to the original agent-organized travel package and therefore that it will fall outside the scope of application of the compensation and/or condolence monies stated herein in the Reservation Site, applicable brochure or Final Document). We will not assume any liability other than those as stipulated in this Paragraph in such case.

23． Compensation for Changes
(1) If there occurs any material changes in the Travel Package Contract referred to in the left column of the table below (except changes referred to in 【1】,【2】or【3】below), the Company shall pay the client the compensation for such change of an amount calculated by multiplying the Travel Package Fare set forth in Section 7 (1) by the relevant rate specified in the right column of the table below, within 30 days counting from the day following the travel package end date. However, if it is evident that the Company assumes the liability based on Section 19 (1) with respect to such change in the Travel Package Contract, we will make the above-mentioned payment as all or part of compensation for damages based on Section 19 (1), not as compensation for changes.
【1】 In the case of a change due to any of the following causes, the Company will not pay the compensation for such change (provided, however, that if such change occurs due to the fact that, although services are provided, the seats, rooms or other equipment of transportation facilities, accommodation facilities, etc. concerned are in short (in the case of so-called “over-booking”), the Company will pay the compensation for such change):
(A) Bad weather or natural disaster interfering with the travel package itinerary, (B) war, (C) riot, (D) order of a government agency, (E) cancellation, interruption, etc. of flight, or any other cessation of provision of relevant Travel Package Services by transportation facilities, accommodation facilities, etc., (F) provision of transportation services different from the original transportation plan due to delay, change of schedule, etc., and (G) measure necessary for protecting the life and prevention of injury of travel package participants
【2】 In the case of cancellation of the Travel Package Contract based on Section 14 and change of relevant part of the Travel Package Contract as the result of such cancellation, the Company will not pay the compensation for such change.
【3】 In the case where, even if the order of provision of the Travel Package Services specified on the Reservation Site or the Final Travel Package Itinerary changes, all the Travel Package Services agreed in the Travel Package Contract with the client are provided during the travel package period, the Company will not pay the compensation for the change.
(2) Notwithstanding the provisions of Paragraph (1) of this Section, the total amount of the compensation for changes the Company will pay with respect to one Travel Package Contract shall not exceed 15% of the travel package fare under the Travel Package Contract. If the amount of the compensation for change per participant under a Travel Package Contract is less than JPY1,000, the Company will not pay the compensation for change.
(3) On condition of the client’s consent, the Company may replace the payment of compensation for changes with the provision of products and/or services of the same value as that of the compensation for changes.

Changes for which the Company pay Compensation for Changes	If the client is notified of the change by the day prior to the travel package start date	If the client is notified of the change on or after the travel package start date
【1】 Change in the travel package start date or the travel package end date specified in the contract documents or the Final Document	1.50%	3.00%
【2】 Change in the sight-seeing spots, sight-seeing facilities (including restaurants) and any other travel package destinations specified in the contract documents or the Final Document	1.00%	2.00%
【3】 Change in grade or equipment of transportation facilities specified in the contract documents or the Final Document to those of lower cost (limited to the case where the total price after the change is less than stated in the contract documents or the Final Document)
【4】 Change in the type or corporate name of any transportation facilities specified in the contract documents or the Final Document
【5】 Change of domestic airports for departure or arrival of the travel package in Japan as specified in the contract documents or the Final Document to another airport or another flight
【6】 Change of any direct flight between Japan and another country specified in the contract documents or the Final Document to a connecting flight or indirect flight
【7】 Change in the type or name of any accommodation facilities specified in the contract documents or the Final Document
【8】 Change in the type, equipment, view or any other condition of a room of a hotel specified in the contract documents or the Final Document
【9】 Of changes referred to in Items 【1】 to 【8】 above, change in any matter specified in the travel package titles stated in the contract documents or the Final Document	2.50%	5.00%

 

Note 1： If there occurs any contradiction between matters set forth in the contract documents and the Final Document or any contradiction between the matters set forth in the Final Document and the content of the Travel Package Services actually provided, each such contradiction shall be counted as one change.
Note 2：　With respect to a change referred to in Item 【9】 above, the rate specified in Item【9】shall be applied, in stead of the rate specified in Items 【1】 to 【8】.
Note 3： The one change shall be counted by one boarding with respect to transportation facilities, by one lodging night with respect to accommodation facilities and by one unit of services with respect to any other Travel Package Services.
Note 4： If two or more changes referred to in Item 【4】, 【7】 or 【8】occur during one boarding or one lodging night, all of such changes shall be counted as one change.
Note 5： If any transportation facilities referred to in Item 【3】or 【4】 provides accommodation services, the change concerning one lodging night shall be counted as one change.
Note 6： The change of the corporate name of transportation facilities referred to Item 【4】and the change of the name of accommodation facilities referred to Item 【7】 applies to only the case where such name change occurs resulting from the change of transportation facilities or accommodation facilities themselves.
Note 7： The change of the corporate name of transportation facilities referred to in 【4】shall not include the case of change to any other transportation facilities of a higher grade or better equipment than those of the original transportation facilities.

24． Domestic Travel Insurance
A disease or injury during travel abroad would cause the client to incur a large amount of medical expenses, transport expenses, etc. In the case of an accident, it might be very difficult for the client to claim damages to and collect compensation from the person who caused such damage. We recommend that the client should have domestic travel insurance covering a sufficient amount for such situation at his/her own responsibility and expense

25． Handling of Personal Information
(1) When receiving applications for participation in the travel package, the Company will obtain certain personal information of applicants via phone, e-mail and via the Reservation Site. Each applicant may, at its discretion, determine whether or not to provide his/her personal information for respective items to the Company, but if an applicant does not provide certain personal information to the Company and accordingly the Company cannot contact the applicant or perform a procedure necessary for arrangement and the client’s receipt of Travel Package Services, the Company may not be able to accept or respond to the applicant’s application and requests.
(2) The Company will use applicants’ personal information received as provided in the preceding Paragraph for communicating with the applicants. Furthermore, the Company will provide applicants’ personal information received under the preceding Paragraph and personal data concerning flights to be used, in the manners of sending in advance electronically, etc., to transportation facilities, accommodation facilities, etc. specified in the Reservation Site on which the application is made or the Final Travel Package Itinerary provided for in Section 4 (2), insurance company, competent government agencies, souvenir shops, etc., to the extent necessary for the arrangement and receipt of Travel Package Services in the travel package applied for, to the extent necessary for taking out insurance covering the Company’s liability under Travel Package Contracts and expenses incurred in the case of accidents, etc., to the extent necessary for ensuring the travel package safety and to the extent necessary for ensuring the convenience in shopping at souvenir shops. In addition, with respect to certain specific travel package courses, the Company will electronically, etc. provide each applicant’s personal information to Japan Tourism Agency, etc. to the extent necessary for having the applicants to be registered in the Agency’s ” Travel Package Safety Net” (an overseas safety information platform for communication concerning the safety confirmation in emergency). The Company shall regard each applicant as having consented to the above-mentioned provision of his/her personal data at the timing of the application. The Company, etc. may also use applicants’ personal information for 【1】 provision of information of products, services or campaign of the Company, etc. or their partner companies, 【2】 request for opinions and impressions after the travel package, 【3 】request for a questionaire,【4】provision of special advantage and/or 【5】preparation of statistics.
(3) The Company, etc. will request applicants to submit the personal information of emergency contact in preparation for an accident, disease, etc. during the travel package. Such personal information will be used if the applicants have any disease, etc. and the Company considers the communication to their emergency contacts to be necessary. Applicants shall be regarded as having obtained their emergency contacts’ consents to such provision of their personal information to the Company, etc.
(4) The Company may entrust all or part of handling personal information received as provided in Paragraph (1) of this Section to other third companies for performing travel package arrangements, travel package conducting services, mediation services at airports, etc. In such cases, the Company shall select entrusted companies in accordance with the Company’s relevant standards for the selection and enter into non-disclosure agreements with such companies in advance.
(5) The Company will use, of applicants’ personal data it holds, the minimum range of data necessary for communication with applicants such as their names, addresses, telephone numbers and e-mail addresses commonly with the Company’s group companies. Such group companies may use so provided applicants’ personal data for the purpose of giving their business information of each company, simplification of processing of applications, provision of information on events, etc. and sending purchased goods. For details of contacts for inquiry concerning disclosure, correction and deletion of applicants’ personal data, names of our group companies commonly using applicants’ personal data and our group companies managing such personal data, please refer to the website of STH Japan K.K. (https://www.sthjapan.com/)
(6) If the Company receives an applicant’s request for notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use or provision of record of disclosure to third parties of his/her personal information, it shall promptly respond to such request.

26． Validity of Travel Package Terms/Conditions and Travel Package Fare
These Travel Package Terms & Conditions and the delivery costs and fees of the delivery company are based on the standards at April 1, 2021.

27． Others
(1) Any expenses concerning the client’s requests to the travel package conductor, etc. for his/her personal guidance, shopping, etc., expenses incurred in relation to the client’s disease, injury, etc., expenses incurred in relation to loss and recovery of the client’s personal luggage caused due to the client’s carelessness and expenses incurred for the client’s separate activity shall be borne by the client
(2) Although the travel package conductor may take clients to souvenir shops for the client’s convenience, shopping at these shops need be performed on the client’s own responsibility.
(3) In any case, the Company will not reperform any travel package.
(4) The scope of the travel package course for which the Company is responsible under Travel Package Contracts shall be, (i) for the travel package departing from and returning to Japan, from the time when the clients depart (or gather at) the departure airport to the time when the clients arrive (or break up) at the same airport specified in the Reservation Site, cover page of the applicable brochure, etc.,
(5) If the transfer between another airport(s), etc. in Japan to the departure/return airport(s) set forth in Paragraph (4) of this Section is arranged separately, such transfer shall not be covered by Travel Package Contracts, unless otherwise provided therein.
(6) In the case where clients are entitled to the mileage services of an airline(s) by their participation in the travel package course hereunder, the inquiry, registration etc. with the airline(s) concerning such mileage services need be made by the clients on their own responsibilities. Even if the content of such mileage services to which clients are entitled changes due to replacement of an airline(s) used in the travel package course, the Company shall not assume any liability under Section 19 (1) or Section 23 (1) due to such change.
(7) In our agent-organized travel package plan, in principle, the client cannot designate any seat of a airplane, etc. or view, floor, etc. of a hotel room unless otherwise stipulated in the Company’s website, applicable brochure, etc.
*Please note that where the client orders additional services such as alcoholic beverages, food and other services at Traditional Japanese Hotels and at Hotels, as a general rule, the client will be subject to pay Japanese Consumption Tax and other taxes.