1． Tour Terms & Conditions
These Tour Terms & Conditions constitute part of the documents explaining terms and conditions (as stipulated in Article 12-4 of the Travel Agency Act) and contract documents (as stipulated in Article 12-5 of the same Act).
The documents explaining terms and conditions and the contract documents shall, in principle, be provided in an electronical manner(s) (such as the Company uploading them to its Reservation Site and the client downloading or printing them or the Company appending them to its e-mail message). If the client wishes to receive physical materials (in paper), please separately request for such copy.
2． Contract for Agent-Organized Package Tour
(1) This tour is organized and operated by STH Japan K. K. (Arco Tower 7F 1-8-1 Shimomeguro, Meguro-ku, Tokyo; Registration Number: Japan Tourism Agency No. 2115; hereinafter referred to as the “Company”), and clients who wish to participate in the tour are required to enter into a contract for agent-organized package tour (hereinafter referred to as the “Tour Contract”) with the Company.
(2) The Company agrees to make tour arrangements and manage itinerary so that clients receive transportation and accommodation services and other services related to their tour as provided by the transportation and/or accommodation facilities, etc. (hereinafter referred to as “Tour Services”) in accordance with the tour itinerary set by the Company.
(3) The terms and conditions of the Tour Contract shall be as stipulated in the Final Tour Itinerary to be provided to clients prior to departure (this is the final document defined in Article 10 in the Company’s General Terms and Conditions as defined below) and the “Contract for agent-organized tour” section in the Company’s General Terms and Conditions of Tours (hereinafter referred to as the “Company’s General Terms and Conditions”), as well as the provisions under the Company’s website, applicable brochures, these Tour Terms & Conditions, etc. Please contact the Company if you wish to obtain the Company’s General Terms and Conditions.
3． Conditions of Tour Application
(1) For those under 20 years of age traveling alone, a written consent of their guardian is required for the application. For those under 15 years of age or those enrolled in junior high school or younger, any participation shall be accompanied by their parent or guardian.
(2) For a tour to which the Company has set specific conditions for participation, the Company may refuse any person who does not satisfy such conditions such as gender, age, qualifications and skills, from participating in the tour.
(3) The Company may refuse any person who is found to be a member of an organized crime group, a person affiliated with an organized crime group, or any anti-social forces, from participating in the Company’s tours.
(4) The Company may refuse any person who makes violent or unreasonable demands to the Company, or engages in threatening words or behavior or violence in the course of transactions, from participating in the Company’s tours.
(5) The Company may refuse any person who harms the Company’s reputation or interferes with the Company’s business by spreading rumors or using fraudulent means or force, from participating in the Company’s tours.
(6) Persons with health issues, persons who require a wheelchair or any other medical devices, persons with mental or physical impairment, persons with food or animal allergy, pregnant persons, persons who might be pregnant, persons with assistance dogs for persons with disabilities (guide dogs for the blind, guide dogs for the hearing impaired, or dogs for the physically disabled), or any other persons who require special arrangement should advise the Company to that effect at the time of application (please inform the Company immediately even if such condition becomes applicable after the Tour Contract takes effect). The Company will contact such clients, so that they should request the Company specific arrangements to be made by the Company during the tour.
(7) Upon receipt of such request under the preceding section, the Company will comply with such request to the extent it deems feasible and reasonable. The Company may ask the client some questions about the client’s condition and arrangements to be made, or request the client to submit a document explaining the same.
(8) To ensure the safe and smooth operation of the tour, the Company may impose certain conditions such as requiring the client to be accompanied by a caregiver or companion, submitting a doctor’s medical certificate, or changing a portion of the itinerary. If the Company is unable to make any arrangement requested by the client, the Company may refuse the client’s application for the Tour Contract, or cancel the Tour Contract. All expenses arising from special arrangements made by the Company based on the client’s request shall be borne by the client.
(9) If the Company needs to contact the client in relation to the conditions of (1), (2), (6), (7), or (8) of this section, as a general rule, the Company shall contact the client within two (2) weeks of the submission of application in the case of an issue regarding (1) or (2), or within two weeks of the request in the case of an issue regarding (6), (7) or (8). However, if the Company needs to contact the client concerning some complicated issues, or if information needs to be collected in connection with the relevant issues to be discussed and such collection requires some time, the Company may nevertheless contact the client after two (2) weeks have passed from the above dates.
(10) If the Company considers that due to some illness, injury, or any other reason arising during the tour, the client is in a state requiring medical diagnosis or treatment by a doctor, the Company may take such measures that are necessary for the smooth operation of the tour. All costs arising therefrom shall be borne by the client.
(11) As a general rule, clients may not engage in independent activities at their own convenience. However, this may be permitted under specific conditions depending on the tour course.
(12) If the Company considers that the client is likely to cause trouble to other clients or the client’s act is likely to prevent the smooth operation of the group tour, the Company may refuse such client’s participation in the tour.
(13) The Company may also refuse the client’s application due to its own business reasons.
4． Delivery of Contract Documents and Final Tour Itinerary
(1) The Company shall electronically deliver a document containing the tour itinerary, details of the Tour Services, and other terms and conditions of the tour as well as responsibilities of the Company (all the matters contained in such document, the Reservation Site, the Company’s website, applicable brochures, these Tour Terms and Conditions, etc. constitute the contract documents for a Tour Contract) to the client promptly after the Tour Contract takes effect.
(2) The Company shall also deliver to the clients, to supplement the contract documents, the Final Tour Itinerary which explains the time and place for meeting, transportation and accommodation facilities to be used, and other finalized information by the day before the tour start date at the latest. However, if an application for the tour is submitted seven days prior to the tour start date or later, the Company may deliver these documents to the clients on the tour start date.
(3) The departure date/the tour start date indicated in these Tour Terms & Conditions means: (i) for tours departing from/returning to Japan, the date of departure from the departure airport indicated on the Company’s Reservation Site, the cover page of the applicable brochure, etc., or (ii) for tours departing from/returning to overseas the date for meeting at the overseas pickup spot indicated in the itinerary, etc.
5． Application for and Time of Entry into Effect of Tour Contract
(1) If the Company receives the client’ inquiry concerning a Tour Contract through telephone, e-mail or the Company’s website, it shall contact the client by telephone or e-mail. At such an occasion, the client needs to provide the Company with the details of an order which the client intends to place. As appropriate, we may request the client to provide the details of such an order through the reservation site in the Company’s website (“Reservation Site”). However, please beware that, whatever means may be taken, no Tour Contract has yet been established at the time of the provision of such information.
(2) If the Company is able to confirm the details of the client’s intended order as provided in the preceding Paragraph, it shall, through e-mail or the Reservation Site, provide the client with the “Written Confirmation of Reservation”, “STH JAPAN Tour Terms & Conditions”, “Tour Brochure” and “Ticket Conditions” and, in addition, the written information concerning the Company’s privacy policies stipulating the terms and conditions for handling of your personal information, etc. However, please beware that no Tour Contract has yet been established at the time of such provision of the documents.
(3) If the Company is able to confirm the details of the client’s intended order as provided in Paragraph (1) of this Section, it shall send to the client an invoice for the Reservation Deposit, through e-mail or the Reservation Site, together with or separately from the documents referred to in the preceding Paragraph. If and when the client fully pays the Reservation Deposit based on the invoice, the Company shall regard the client as having accepted the content of the documents referred to in the preceding Paragraph and, at that time, a Tour Contract shall be officially established between the Company and the client. Please note that, if the client fails to pay the Reservation Deposit within three business days after the date when the invoice reaches the client, the Company may regard the client as having refused to accept the content of said documents (and therefore no Tour Contract was concluded).
(4) The Company may receive the payment of the Reservation Deposit by a credit card or other means under the partnership with a payment service company. Such a credit card, etc. must be genuine and registered in the client’s name and address, not being one counterfeited or altered. The Company may refuse the acceptance of the conclusion of a Tour Contract by a credit card or other means not fulfilling the above requirement, or terminate a Tour Contract which have been concluded by a credit card or other means not fulfilling the above requirement. The client may also choose to pay the Reservation Deposit by bank transfer to a bank account designated by the Company.
(5) If the settlement of the Reservation Deposit by a credit card, etc. as provided for in the preceding Paragraph is not approved by a payment service company concerned because of the client’s credit status or for any other reason, the Company may terminate the Tour Contract concluded by such credit card, etc. and, at its discretion, shall have the right to require the client to pay the Reservation Deposit and/or the tour fare in cash, by not later than a date designated by the Company. In the event that the client fails to pay the required amount by such date, the client shall be obligated to pay the Company a penalty equal to the amount of the cancellation charge specified in Paragraph (1), [1], A of Section 15.
(6) If an application is submitted by a person representing an organization or a group of clients who is responsible for a Tour Contract, the Company shall deem that such person is duly authorized to represent all participating members of the organization or the group for the contract, including the right to enter into and cancel the contract and proceed with the steps for the conclusion of the contract with such person.
(7) The person responsible for the contract shall provide the Company with the name list of participating members by the date specified by the Company. The person responsible for the contract shall obtain from the participating members whom he/she represents their consent to the provision of personal information to third parties by the Company under Section 28.
(8) The Company shall not assume any liability as to any obligation or duty which the person responsible for the contract actually owes or is expected to owe in the future to the participating members whom he/she represents.
(9) If the person responsible for the contract does not accompany the organization or group, after the start of the tour, the Company shall deem one of the participating members who has been selected in advance by the person responsible for the contract as the person responsible for the contract.
5-2. Special Provisions for Waiting (Except for the Correspondence Contract)
If the Tour Contract for which the client has applied cannot be concluded due to full occupancy in seats or any other reasons at the timing of booking, the Company may, upon the client’s special request, enter into a special agreement to conclude the Tour Contract when the Tour Contract with the client becomes available for the Company (hereinafter referred to as “Waiting”).
(1) If the client wishes to take advantage of Waiting, the Company will specify the time period within which the Company will make confirmation to the customer (the “Waiting Period”) and the customer will provide information necessary to complete their order and will make payment of monies equivalent to the amount that will be payable as the Reservation Deposit. The Tour Contract has not been formed at this point and the Company does not hold out that such Tour Contract will be formed at any time in the future at this point.
(2) The Company shall keep the amount equal to the reservation deposit described in (1) above as “deposit” and when the Tour Contract with the client is available for the Company, the Company shall notify the client of the acceptance of conclusion of the Tour Contract and apply the deposit against the payment of the reservation deposit.
(3) The Tour Contract shall take effect upon the client’s receipt of the notice of acceptance by the Company of the conclusion of the Tour Contract as specified in (2) above.
(4) The Company shall provide a full refund of the “deposit” specified in (2) to the client in the event that the Company does not confirm the clients order during the Waiting Period.
(5) The Company shall provide a full refund of the “deposit” specified in (2) to the client in the event that the client informs the Company that it wishes to withdraw from the Waiting before the Company confirms the order. In these circumstances, even if the cancellation of the Waiting is made by the client within the period under which a Cancellation Fee will normally become payable, the Company will not request payment of the Cancelation Fee.
6． Payment of Tour Fare
The residual amount of the tour fare shall be paid as follows:
| Minimum Payment | Payment Deadline |
| (1) Reservation Deposit（20% of the total Travel Package Fee） | (a) Within 3 days of you receiving our invoice for the Reservation Deposit; |
| (2) 30％ of the total Travel Package Fee （50％ of the total Travel Package Fee together with the Reservation Deposit） |
(a) by 30th June 2022;
However (b) If you place your order after the date specified in (a), or within 3 days before the date specified in (a), the payment deadline will be within 3 days of you receiving the invoice for the minimum payment amount specified in the box to the left. |
| Total Travel Package Fee | (a) by 30th June 2023;
However (b) If you place your order after the date specified in (a), or within 3 days before the date specified in (a), the payment deadline will be within 3 days of you receiving the invoice for the minimum payment amount specified in the box to the left. |
*The above early stage payment deadlines are in place to enable STH to manage the payment of the costs associated with the delivery of the RWC2023 Travel Package and to manage the costs associated with procuring the RWC2023 tickets as they require settlement at an early stage.
7. Tour Fare
“Tour fare” is used as the basis for calculating “reservation deposit” under Section 5(3), ”cancellation charges” under Section 15, (1), [1], A, “penalties for breach of contract” under Section 15, (1), [2], A, and “compensation for changes” under Section 24. The method used for the calculation of the “tour fare” indicated in the solicitation advertisement or on the Reservation Site is as follows: “The amount indicated as the tour fare” + “The amount indicated as additional charges and fees” – “The amount indicated as discount”
8． Included in the Tour Fare
(1) Fares and fees for transportation facilities including airlines, ships and railways that are expressly indicated in the itinerary (these fares and fees do not include additional fares and fees levied by transportation facilities [limited to those levied to all travelers equally only during a certain period and under certain conditions to accommodate unusual variation in the cost level]. There are courses for which grades can be selected and courses for which only specific grades can be used, and which is applicable will be expressly indicated in the Reservation Site, applicable brochures, etc.)
(2) Shuttle bus fees, etc. included in the itinerary (between airport/train station/dock and the accommodation facilities; excluding those indicated as “To be paid by client” in the itinerary)
(3) Sightseeing fees expressly indicated in the itinerary (fees for buses and guides, and admission fees)
(4) Accommodation fees and applicable taxes and service charges expressly indicated in the itinerary (excluding those indicated as “To be paid by client” in the itinerary. Unless otherwise indicated on the Company’s website or in the applicable brochures, etc., these will be calculated based on the assumption that two people will use one twin room.)
(5) Meals and applicable taxes and service charges expressly indicated in the itinerary
(6) Fees for a tour conductor for a tour course providing tour conductor services
The above fees, etc. shall not be refunded even if any part of these services is not used by the client for his/her own reasons, in principle.
(7) Fuel surcharge in the case of a tour which includes fuel surcharge
For the applicable tour, the Company will not charge or refund any additional or surplus fee from or to clients even when there is any increase or decrease in fuel surcharge by the airline company.
9． Not Included in the Tour Fare
Items other than those listed in (1) to (7) of the preceding section shall not be included in the tour fare. Some of the examples are listed below.
(1) Extra baggage charges (for the portion exceeding specified weight, volume, or number)
(2) Luggage transport fees specified by each airline company, separately chargable in-flight food and drinks, etc.
(3) Cleaning fees, telephone and telegram fees, tips for hotel workers, additional food and drinks, and any other expenses for personal purposes, and taxes and service charges levied thereon
(4) Expenses for required procedures for overseas travel (passport revenue stamp fees, visa fees, vaccination fees, agent fees for overseas travel procedures)
(5) Fees for optional tours (small local tours to be separately charged) only for those who wish to participate in such tours
(6) Additional fares and charges imposed by transportation facilities (for example, fuel surcharge)
* If there is any increase or decrease in additional fares and charges specified by the airline company, the Company shall charge the client for the shortfall in the case of fee increase, or refund the reduced portion to the client in the case of decrease. (Excluding fuel surcharge for the tour under (9) of the preceding section)
(7) Taxes and charges on lodging directly charged at the destination by the national or municipal government in the country indicated in the itinerary, and resort fees and other fees charged by the hotel, and other similar additional expenses (including those newly implemented; provided, however, excluding the case where the Company expressly indicates on its website or in applicable brochures that such taxes and other charges for lodging are included in the tour fare)
(8) Airport usage fees and other similar charges in Japan
(9) Travel expenses within Japan from home to the place for meeting or finishing point, such as departure airport, and accommodation expenses for the day before the tour start date or on the tour end date
(10) International tourist taxes, airport taxes and similar charges during the tour (provided, however, excluding those for the tour for which such international tourist taxes, airport taxes and similar charges are included, as expressly indicated on the Company’s website or in applicable brochures, etc.)
(11) Expenses required for special arrangements or treatments
10． Additional Charges and Discount
(1) “Additional charges and fees” referred to in Section 7 mean the following charges and fees (excluding those expressly indicated in advance as included in the “tour fare.”).
[1] Additional charges when the client uses a single-occupancy room
[2] Additional charges for upgrading a hotel or class of room, as indicated as “Upgrade Plans” in the Company’s website, applicable brochures, etc.
[3] Additional charges for changing from the standard “Plan Without Meal” to a “Plan With Meals”
[4] Additional charges for extending the period of stay in a hotel, as indicated as “Extended Stay Plan” in the Company’s website, applicable brochures, etc.
[5] Surcharges to upgrade class of airline seat as indicated as “Additional charge for C/F Class” in the Company’s website, applicable brochures, etc.
[6] Domestic flight special fare plan
[7] Any other charges as indicated as “xxxx additional charge” in the Company’s website, applicable brochures, etc. (such as straight check-in additional charge, and additional charge for designating a specific airline company if permitted by the Company as indicated in the Company’s website, applicable brochures, etc.)
(2) “Discount” referred to in Section 7 means the following discounts (excluding the case where a discount is already reflected in the tour fare).
[1] A discount per person applicable when three or more people stay in a room, as indicated as “Triple Discount” in the Company’s website, applicable brochures, etc.
[2] Any other discounts as indicated as “xxxx Discount” in the Company’s website, applicable brochures, etc.
11． Passports and Visas
(1) Procedures for traveling abroad required for the tour including those for obtaining passports, visas, and vaccination certificates, etc. shall be carried out by the client on his/her own responsibility. The Company does not assume any liability even if the client is unable to obtain passports, visas and other necessary documents due to the reasons attributable to the customer.
(2) Some countries or regions to be visited during the tour may require a visa or a certain remaining period for a passport. The client is advised to check the Company’s website, applicable brochures or any other documents to be provided by the Company.
12． Revision of Tour Contract
(1) If any natural disaster, war, riot, suspension of relevant Tour Services by transportation and/or accommodation facilities, order by any government agency, provision of transportation services not in accordance with the original transportation plan, cancellation or postponement of the subject tournament which is the main purpose of the tour, or any other event beyond the Company’s control occurs, the Company may, even after the conclusion of the Tour Contract, change the contents of the itinerary and/or Tour Services upon promptly explaining in advance to the client the reason why such event is beyond the Company’s control and the causal relationship between the tour and such event, if doing so is unavoidable to ensure the safe and smooth operation of the tour. However, in cases of emergency and under unavoidable circumstances, the Company may provide the client with such explanation after such change.
(2) Unless otherwise specified in the Reservation Site, applicable brochures, etc., IT (Inclusive Tour) fare applies to the airplane tickets for agent-organized tour organized and operated by the Company. Therefore, the fare is based on the condition that the entire tickets reserved and issued by the Company are used. If the client does not use a return ticket or a ticket for any portion of the entire route due to the client’s own reasons, the Company may charge the client for the fee for a regular one-way ticket in accordance with the terms and conditions or rules set by the relevant airline company.
13． Change of Tour Fare
The Company will not change the amounts of the tour fare, additional charges and fees, and discounts after the conclusion of the Tour Contract, except in the following cases:
(1) If fares and charges of transportation facilities to be used are revised beyond the level normally anticipated due to significant changes in the economic situation or any other reason, the Company may revise the tour fare to reflect the difference between the original and revised amounts of such fares and charges. However, when the tour fare is to be increased, the Company shall notify the client thereof no later than the 15th day prior to the tour start date.
(2) The Company may, when the applicable fares and charges under (1) of this section is significantly reduced, reduce the tour fare to reflect such reduced amount in accordance with (1) above.
(3) The Company may, when expenses required for the operation of the tour is reduced due to changes to the contents of the tour, reduce the tour fare to reflect reduced amount.
(4) If any change to the contents of the tour occurs as stipulated in Section 12, resulting in an increase in the expenses required for the operation of the tour (including cancellation charges, penalties for breach of contract, and any other charges and fees already paid or to be paid in the future for the Tour Services not provided due to such changes to the services under the contract), the Company may revise the tour fare to reflect such changed amount, except in the case where such change occurs due to a shortage of seats or rooms or any other transportation or accommodation facilities despite that relevant services are provided.
(5) If the Company specifies in its website, applicable brochures, etc. that the tour fare may vary depending on the number of participants using the transportation or accommodation facilities, and such number of participants actually changes after the Tour Contract takes effect due to reasons not attributable to the Company, the Company may change the tour fare within the allowable range specified in the contract documents.
14． Change of Tour Participants
The Company shall not accept any change in the tour participants.
15． Cancellation of Tour Contract and Refunds
(1) Prior to start of the tour
[1] Client’s right to cancel
A. The client is entitled to cancel the Tour Contract at any time by paying the applicable cancellation charge (per person) described in the following table. The Company accepts a request for cancellation of contract via e-mail only. The client who wishes to cancel the Tour Contract shall send e-mail stating “details of required matters” to info@sthjapan.com. The date of cancellation of contract shall be the day when the Company receives the e-mail from the client as described in this section provided that this e-mail is received by us during our working hours which are between 10:00 –17:00 on working days excluding all Japanese public holidays. E-mails received after our working hours will deemed to be received on the next working day.
| Date of Cancellation of Contract | Cancellation Charge | |
| Tours that start on either of the following dates 4/27～5/6、7/20～8/31、12/20～1/7 | Tours that start on dates other than the dates specified in the left box | |
| During the period between the 31st day and the 40th day (inclusive) each counting from the date immediately prior to the tour start date, | 10% | No Cancellation Charge |
| During the period between the 30th day and the 3rd day (inclusive) each counting from the date immediately prior to the tour start date | 20% of the tour fare | |
| On either the 2nd day counting from the date immediately prior to the tour start date to the tour start date. | 50% of the tour fare | |
| After the tour starts and/or after the tour starts, or if the customer does not attend the tour without notice | 100% of the tour fare | |
B. The client may cancel the Tour Contract without paying any cancellation charge in any of the following cases:
a. If terms and conditions of Tour Contract have been revised, to the extent that such revision falls under those listed in the left column of the table in Section 24 or relates to any other important matters.
b. If the tour fare is increased in accordance with Section 13(1).
c. If any natural disaster, war, riot, suspension of relevant Tour Services by transportation and accommodation facilities, order by any government agency, or other similar event occurs and such event makes or is highly likely to make safe and smooth operation of the tour impossible.
d. If the Company fails to deliver the Final Tour Itinerary stipulated in Section 4 (2) to the client by the date specified in the same section.
e. If the operation of the tour in accordance with the itinerary stated in the Reservation Site becomes impossible due to any reason attributable to the Company.
C. If the Tour Contract is canceled in accordance with (1), [1], A of this Section, the Company shall refund the remaining amount of the tour fare (or reservation deposit) already received after deducting the specified cancellation charge. If the reservation deposit is not sufficient to cover the cancellation charge, the client shall pay such shortfall to the Company. The Company shall refund the tour fare (or reservation deposit) already received in full if the Tour Contract is canceled in accordance with (1), [1], B of this Section.
D. As a general rule, the Company will cancel the tour, if travel advice and warning issued by the Ministry of Foreign Affairs reaches at the level :Avoid Non-essential travel or higher for the area included in the itinerary. However, if appropriate safety measures can be taken, the Company may decide to operate the tour. In such case (if the Company decides to operate the tour), the specified cancellation charges shall apply if the client cancels the tour.
E. Any change to the departure day, tour course, or any transportation or accommodation facilities used during the tour made by the client for the client’s own reasons shall be treated as the cancellation of the entire tour, and the specified cancellation fee shall apply.
F. The specified cancellation fee shall also apply to the case where the client cancels the tour due to any issue related to the handling of loans or reasons related to the procedures required for overseas travel, which are not attributable to the Company.
[2] Company’s right to cancel
A. If the client fails to pay the tour fare by the date specified in Section 6, the Company may cancel the Tour Contract. In this case, the client is required to pay a penalty for breach of contract in the amount equal to the cancellation charge specified in (1), [1], A of this Section.
B. The Company may cancel the Tour Contract in any of the following cases:
a. If it becomes evident that the client does not satisfy any of the conditions for participation in the tour expressly indicated by the Company in advance, such as gender, age, qualifications and skills;
b. If it becomes evident that any of (3) to (5) of Section 3 is applicable to the client;
c. If it is considered that the client is unfit for the tour due to illness, absence of necessary caregiver or any other reasons;
d. If it is considered that the client is likely to cause trouble to other clients or interfere with the smooth operation of the group tour;
e. If the client requests burdens beyond the reasonable scope in relation to the terms of contract;
f. If the number of participates does not reach the minimum required number of participants as indicated in the Reservation Site, applicable brochures, etc.. In this case, the Company shall notify the client of the cancellation of the tour prior to the 33rd day before the tour start date if the tour starts 4/27~5/6, 7/20～8/31, or 12/20～1/7, or prior to the 23rd day before the tour start date if the tour starts on any day outside these periods;
g. If the necessary conditions for operating the tour as expressly indicated by the Company in advance are not satisfied or are highly likely to be unsatisfied, such as insufficient snowfall for ski tours.
h. If any natural disaster, war, riot, suspension of relevant Tour Services by transportation and accommodation facilities, order by any government agency, or any other event beyond the Company’s control occurs, and such event makes or is highly likely to make safe and smooth operation of the tour in accordance with the itinerary indicated in the Reservation Site, applicable brochures, etc. impossible;
i. As an example of h. above, if travel advice and warning issued by the Ministry of Foreign Affairs reaches at the level :Avoid Non-essential travel or higher for the area included in the itinerary. (However, if appropriate safety measures can be taken, the Company may decide to operate the tour. In this case, the cancellation charge shall apply in accordance with (1), [1], D of this Section); or
j. As an example of h. above, in the case where a new airline company or a new route, or a chartered flight is to be used for the tour, if the airline company cancels their transportation services as they were unable to obtain necessary permits and authorizations from the authorities of the relevant countries.
C. If the Company cancels the Tour Contract in accordance with (1), [2], A of this Section, the Company shall refund the remaining amount of the tour fare (or reservation deposit) already received after deducting the applicable penalty for breach of contract. The Company shall also refund the tour fare (or reservation deposit) already received in full if the Tour Contract is canceled in accordance with (1), [2], B of this Section.
(2) Cancellation After the Start of the Tour
[1] Cancellation by client and refunds
A. When the client leaves the tour group for any personal reasons, the Company shall consider it a waiver of his/her rights, and no refund shall be given to the client.
B. Even after the start of the tour, if the client becomes unable to receive all or part of Tour Services indicated in the Reservation Site, applicable brochures, etc. for any reason not attributable to the client, the client may cancel his/her Travel Contract totally or in part corresponding to the portion of the Tour Services having become unable to be received, without paying any cancellation charge.
C. In the case referred to in the preceding Item B, the Company shall refund a portion of the tour fare which relates to the part of the Tour Services not received by the client. However, if such reason for cancellation is not attributable to the Company, the Company shall refund the remaining amount of the tour fare after deducting the applicable cancellation charges, penalties for breach of contract, or any other charges and fees the Company has already paid or is required to pay in the future to the relevant tour service providers, etc.
[2] Cancellation by the Company and refunds
A. Even after the start of the tour, the Company may cancel any portion of the Tour Contract upon providing explanation to the client in advance in any of the following cases:
a. If it is considered that the client is unfit for the continuation of the tour due to illness, absence of necessary caregiver or any other reasons;
b. If it becomes evident that any of (3) to (5) of Section 3 is applicable to the client;
c. If the client does not comply with instructions of the Company for the safe and smooth operation of the tour given by the tour conductor or any other person, or the client disturbs the order of the group tour by committing any violent or threatening act toward these persons or other tour participants by which the safe and smooth operation of the tour cannot be ensured;
d. If the tour becomes impossible to continue due to natural disaster, war, riot, suspension of relevant Tour Services by transportation and accommodation facilities, order by any government agency, or other similar event beyond the Company’s control; or
e. As an example of d. above, if travel advice and warning issued by the Ministry of Foreign Affairs reach at the level :Avoid Non-essential travel or higher for the area included in the itinerary by which the continuation of the tour becomes impossible.
B. Effect of cancellation and refunds
If the Company cancels the Tour Contract for reasons described in Item A of this Sub-paragraph [2], and the Company has already paid or is required to pay in the future any cancellation charges, penalties for breach of contract, and other charges and fees to the relevant tour service providers for the Tour Services which were not provided due to cancellation of the contract, all such costs shall be borne by the client. In this case, the Company shall refund the amount of the tour fare corresponding to the portion of the Tour Services not yet provided to the client less the cancellations charges and penalties for breach of contract, and any other charges and fees (regardless of the name) already paid or to be paid in the future by the Company to the relevant tour service providers.
C. If the Company cancels the Tour Contract in accordance with Item A a or d of this Sub-paragraph [2], the Company shall, at the client’s expense, make necessary arrangements for the client to return to the point of departure, upon request by the client.
D. If the Company cancels the Tour Contract in accordance with Item A of this Sub-paragraph [2], the contractual relationship between the client and the Company ceases to be effective only prospectively. In other words, all obligations of the Company with regard to the Tour Services already received by the client shall be deemed to have been effectively performed.
16． Time for refund of tour fare
(1) If the tour fare is decreased on the basis of Section 13 (2), (3) and (5), or the client or the Company cancels the Tour Contract on the basis of the preceding Section, and accordingly the Company owes the obligation for refund of any amount to the client, the Company shall make such refund within seven days counting from the day following the date of cancellation in the case of cancellation before start of the tour, or within 30 days counting from the date following the scheduled end date of the tour set forth in the contract documents in the case of reduction of tour fare or cancellation after start of the tour.
(2) The provisions of Paragraph (1) of this Section shall not prevent the client or the Company from exercising the claim for damages based on Section 20 or Section 22.
17． Itinerary Management
The Company shall endeavor to ensure the implementation of the safe and smooth tour of the client and fulfill the following requirements for the client:
(1) When the client threatens to be unable to receive Tour Services during the tour under the Tour Contract, the Company shall take measures necessary for the client to sufficiently receive Tour Services in accordance with the Tour Contract; and
(2) If, notwithstanding measure(s) referred to in the preceding Item having been taken, any modification of the Tour Contract is necessary, the Company shall arrange alternative services. In such case, the Company shall endeavor to ensure that the itinerary after the modification meets the purpose of the original itinerary in the case of alteration of itinerary, or that the services after modification are of the same levels as those of the original services in the case of alteration of Tour Services, and otherwise the Company shall endeavor to minimize the alteration of the Tour Contract.
18. Directions by the Company
The client shall, when acting as a participant in the agent-organized tour under this Tour Contract, comply with the Company’s directions throughout the start to the end of the tour for ensuring the safe and smooth tour, except in free time.
19． Tour Conductor
(1) Whether or not a tour conductor accompanies the tour shall be clarified in the Reservation Site, applicable brochure, etc.
(2) The tour conductor in the case of a tour with a tour conductor accompanying, or a local staff member in the case of a tour without tour conductor accompanying, shall perform all or part of the services necessary for the safe and smooth tour and any other matters which the Company considers necessary therefor.
(3) In the case of a tour without tour conductor, our contact information at each destination shall be set forth in the Final Tour Itinerary.
(4) The tour conductor’s business hours shall be from 8:00 a.m. to 8:00 p.m. The tour conductor shall, as appropriate, take a work break in accordance with the relevant provisions of the Labor Standards Act.
(5) Notwithstanding Paragraph (1) of this Section, if the itinerary needs to be altered due to any cause beyond the control of the Company and there is any compelling reason in terms of the management of the tour, no tour conductor may accompany in some part of the itinerary.
20． Liability of Company
(1) If, in fulfillment of this Tour Contract, the Company causes damage to the client due to any willful misconduct or negligence of the Company or an arrangement agent of the Company, the Company shall compensate the client for such damage, on condition that the client notifies the Company of the occurrence of such damage within two years counting from the day following the date of the occurrence of such damage
(2) Notwithstanding Paragraph (1) of this Section, the Company shall not be liable for damage suffered by the client due to any of the following causes: (i) natural disaster, war, riot, or any change of the tour itinerary or cessation of the tour caused by any of them; (ii) an accident or fire in any transportation or accommodation facilities, etc.; (iii) discontinuance of the provision of relevant services by any transportation or accommodation facilities, etc. or any change of the tour itinerary or cessation of the tour caused by any of them; (iv) an order of a competent public agency, or change of the tour itinerary or cessation of the tour caused thereby; (v) an accident which occurs during the free time; (vi) food poisoning; (vii) theft; (viii) delay, interruption, schedule change, route change or the like of any transportation facilities, or change of the tour itinerary or reduction of the stay time at a destination caused by any of them.
(3) With respect to damage on baggage of the client as referred to in Paragraph (1) of this Section, the Company shall, notwithstanding said Paragraph (1), compensate the client for the damage only when the client notifies the Company of the occurrence of the damage within 21 days counting from the day following the date of the occurrence of the damage; provided, however, that the upper limit of the Company’s liability for such damages per person shall be JPY150,000, regardless of the actual amount of damage (except the case where such damage is caused by willful misconduct or gross negligence of the Company).
(4) In the event that the client has a plural number of reservations with a airline which cannot be actually used because of overlapping, and the client suffers any damage due to the cancellation of such reservation by the airline based on the Air Carriage Clauses or the operation rules of the airline, the Company shall not be liable for such damage caused by such cancellation.
(5) An “arrangement agent” of the Company herein means an entity which arranges travel services such as transportation, accommodation, etc. for the client from relevant service providers (airlines, railway companies, bus companies, hotels, restaurants, etc.) on behalf of the Company. If the client suffers damage due to any willful misconduct or negligence of such a service provider (airlines, railway companies, bus companies, hotels, restaurants, etc.) , such service provider shall assume the responsibility to compensate such damage.
21．Special Compensation
(1) Whether or not Paragraph (1) of the preceding Section applies, the Company shall, based on the rules for special compensation in the Company’s General Terms and Conditions, pay to the client the death compensation (JPY25,000,000), compensation for the residual disability (up to JPY25,000,000), the condolence money for hospitalization (JPY40,000 to 400,000) and/or the outpatient condolence money (JPY20,000 to 100,000) for death or physical damage suffered due to an unexpected and sudden accident during the tour having occurred to the client participating in an agent-organized tour of the Company, and the compensation for damage on baggage suffered by the client (up to JPY100,000 per piece or pair of baggage, and up to JPY150,000 per participant) for damage on baggage so suffered. If the client has an insurance policy covering the damage on baggage, the Company may deduct the relevant amount from the above compensation to the extent of damage covered by such insurance policy.
(2) Notwithstanding the preceding Paragraph, if there is any date(s) during the tour in which no services based on the Tour Contract are provided (“Non-Arrangement Day”) and it is explicitly stated in the Reservation Site, applicable brochure, etc. that any accidents occurring during such a date(s) shall not be covered by the compensation provided for in Paragraph (1) of this Section.
(3) If the client suffers damage during the agent-organized tour under the Tour Contract due to the client’s willful misconduct, drunk driving, illness, etc., or mountain-climbing (that is performed in use of mountain-climbing equipment such as an ice ax, climbing spikes, rope and hammer), riding of a luge or bobsleigh, skydiving, riding of a hang glider, riding of a ultra-light weight motor plane (such as a motor hang glider, micro-light-plane or ultra-light-plane), riding of a gyroplane or any other dangerous activities similar to any of the foregoing respectively performed during free time as not covered by the agent-organized tour under the Tour Contract, the Company shall not be liable to pay any compensation or condolence money set forth in the Paragraph (1) of this Section for such damage. However, this shall not apply the case where such activity is included in the agent-organized tour under the Tour Contract.
(4) The Company shall not be liable to compensate the client for any damage on items not covered by the Company’s compensation liability as listed in the Special Provisions for Compensation of the Company’s General Terms and Conditions, including but not limited to cash, securities, credit cards, coupons, airline tickets, passport, driver’s license, visa, certificates of bank deposit (including bankbooks and cards for ATM), data, or any other items similar to any of the foregoing or contact lenses.
(5) Even if the Company owes both the obligation for compensation based on Paragraph (1) of this Section and the obligation for damages based on the preceding Section, as long as the Company performs either of those obligations, it shall be exempted from the other obligation to the degree of the amount actually paid.
22．Liability of Client
(1) If the Company suffers damage due to the client’s willful misconduct, negligence, violation of a law or regulations, conduct against the public order and standards of decency or violation of the Company’s General Terms and Conditions, the client shall compensate the Company for such damage.
(2) When entering into an Tour Contract, the client shall endeavour to understand his/her rights and obligations under the Tour Contract and any other terms and conditions hereof, through reviewing the information provided by the Company.
(3) If, after start of the tour, the client becomes aware that Tour Services provided are different from those specified in the contract documents concerned, the client shall promptly notify the conductor, tour assistant, local guide, service provider of such Tour Service or the Company’s local contact in order that the client can receive Tour Services stipulated in the contract documents.
(4) If the Company becomes aware that the client has been injured or fallen ill or is otherwise in the state requiring any protection, it may take necessary measures. In such case, if such situation has occurred due to any cause not attributable to the Company, the costs incurred for such measures shall be borne by the client, and the client shall pay such costs in a manner designated by the Company, not later than the date designated by the Company.
23． Optional Tour and Provision of Information
(1) The Company may plan and implement optional tours subject to separate participation fees for the clients who are participating in a Company’s agent-organized tour (hereinafter referred to as “Optional Tours”). Such Optional Tours shall be treated as part of the original agent-organized tour for the purpose of application of Section 21 (Special Compensation). The Company’s Optional Tours are specified as “Planner: the Company” in the Reservation Site, applicable brochures, etc.
(2) With respect to Optional Tours for which it is stated in the Company’s website, brochure, etc. that their organizer is a local entity other than the Company, if their participants suffers damage referred to in Section 21 hereof during the Optional Tours, the Company shall pay compensation and/or condolence money to such participants in accordance with the provisions of Section 21 (except the case where the date on which the damage occurs falls under a “Non-arrangement Day” in the original agent-organized tour as specified in the Reservation Site, applicable brochure or the Final Document). In such cases, the liability of the local organizers and the client shall be stipulated in accordance with the local organizers’ rules and the local laws and regulations concerned.
(3) If the Company refers to any sports events, etc. which the client can participate in as mere provision of the information, it will be expressly indicated as “Just For Your Information” in the Company’s website, applicable brochures, etc. The client suffers damage during his/her participation in such a sports event, etc., Section 21 shall be applied (except the case where the date on which the client participate in the sports event, etc. falls under a “Non-arrangement Day” in the original agent-organized tour as specified in the Reservation Site, applicable brochure or the Final Document). We will not assume any liability other than those as stipulated in this Paragraph in such case.
24． Compensation for Changes
(1) If there occurs any material changes in the Tour Contract referred to in the left column of the table below (except changes referred to in 【1】,【2】or【3】below), the Company shall pay the client the compensation for such change of an amount calculated by multiplying the Tour Fare set forth in Section 7 by the relevant rate specified in the right column of the table below, within 30 days counting from the day following the tour end date. However, if it is evident that the Company assumes the liability based on Section 20 (1) with respect to such change in the Tour Contract, we will make the above-mentioned payment as all or part of compensation for damages based on Section 20 (1), not as compensation for changes.
【1】 In the case of a change due to any of the following causes, the Company will not pay the compensation for such change (provided, however, that if such change occurs due to the fact that, although services are provided, the seats, rooms or other equipment of transportation facilities, accommodation facilities, etc. concerned are in short (in the case of so-called “over-booking”), the Company will pay the compensation for such change):
(A) Bad weather or natural disaster interfering with the tour itinerary, (B) war, (C) riot, (D) order of a government agency, (E) cancellation, interruption, etc. of flight, or any other cessation of provision of relevant Tour Services by transportation facilities, accommodation facilities, etc., (F) provision of transportation services different from the original transportation plan due to delay, change of schedule, etc., and (G) measure necessary for protecting the life and prevention of injury of tour participants
【2】 In the case of cancellation of the Tour Contract based on Section 15 and change of relevant part of the Tour Contract as the result of such cancellation, the Company will not pay the compensation for such change.
【3】 In the case where, even if the order of provision of the Tour Services specified on the Reservation Site or the Final Tour Itinerary changes, all the Tour Services agreed in the Tour Contract with the client are provided during the tour period, the Company will not pay the compensation for the change.
(2) Notwithstanding the provisions of Paragraph (1) of this Section, the total amount of the compensation for changes the Company will pay with respect to one Tour Contract shall not exceed 15% of the tour fare under the Tour Contract. If the amount of the compensation for change per participant under a Tour Contract is less than JPY1,000, the Company will not pay the compensation for change.
(3) On condition of the client’s consent, the Company may replace the payment of compensation for changes with the provision of products and/or services of the same value as that of the compensation for changes.
| Changes for which the Company pay Compensation for Changes | If the client is notified of the change by the day prior to the tour start date | If the client is notified of the change on or after the tour start date |
| 【1】 Change in the tour start date or the tour end date specified in the contract documents or the Final Document | 1.50% | 3.00% |
| 【2】 Change in the sight-seeing spots, sight-seeing facilities (including restaurants) and any other tour destinations specified in the contract documents or the Final Document | 1.00% | 2.00% |
| 【3】 Change in grade or equipment of transportation facilities specified in the contract documents or the Final Document to those of lower cost (limited to the case where the total price after the change is less than stated in the contract documents or the Final Document) | ||
| 【4】 Change in the type or corporate name of any transportation facilities specified in the contract documents or the Final Document | ||
| 【5】 Change of domestic airports for departure or arrival of the tour in Japan as specified in the contract documents or the Final Document to another airport or another flight | ||
| 【6】 Change of any direct flight between Japan and another country specified in the contract documents or the Final Document to a connecting flight or indirect flight | ||
| 【7】 Change in the type or name of any accommodation facilities specified in the contract documents or the Final Document (except the case where the Company has designated the grades of accommodation facilities and the grade after change is higher than the original accommodation facilities specified in the contract documents) | ||
| 【8】 Change in the type, equipment, view or any other condition of a room of a hotel specified in the contract documents or the Final Document | ||
| 【9】 Of changes referred to in Items 【1】 to 【8】 above, change in any matter specified in the tour titles stated in the contract documents or the Final Document | 2.50% | 5.00% |
Note 1： If there occurs any contradiction between matters set forth in the contract documents and the Final Document or any contradiction between the matters set forth in the Final Document and the content of the Tour Services actually provided, each such contradiction shall be counted as one change.
Note 2： With respect to a change referred to in Item 【9】 above, the rate specified in Item【9】shall be applied, instead of the rate specified in Items 【1】 to 【8】.
Note 3： The one change shall be counted by one boarding with respect to transportation facilities, by one lodging night with respect to accommodation facilities and by one unit of services with respect to any other Tour Services.
Note 4： If two or more changes referred to in Item 【4】, 【7】 or 【8】occur during one boarding or one lodging night, all of such changes shall be counted as one change.
Note 5： If any transportation facilities referred to in Item 【3】or 【4】 provides accommodation services, the change concerning one lodging night shall be counted as one change.
Note 6： The change of the corporate name of transportation facilities referred to Item 【4】and the change of the name of accommodation facilities referred to Item 【7】 applies to only the case where such name change occurs resulting from the change of transportation facilities or accommodation facilities themselves.
Note 7： The change of the corporate name of transportation facilities referred to in 【4】shall not include the case of change to any other transportation facilities of a higher grade or better equipment than those of the original transportation facilities.
Note 8：Each grade of accommodation facilities referred to in Item【7】means those specified in the list in the contract documents or publicized on the contract documents, as of the time of the conclusion of the Tour Contract.
25． Overseas Hazard Information
The Ministry of Foreign Affairs of Japan (“MOFA”) might issue the information concerning safety in certain countries and regions such as the “Overseas Hazard Information”. The Company will deliver a document stating the relevant safety information in the destinations to the client at the timing of application for a tour. In addition, please confirm the content of MOFA’s website: https://www.anzen.mofa.go.jp/, too. Further, during the period from the conclusion of a Tour Contract to the departure, some hazard information concerning the relevant destination country/region may be issued. The Company endeavours to notify the client of such information as far as possible. However, the Company might not be able to give such notification. Accordingly, it is recommended that the client should directly confirm the content of MOFA’s website mentioned above when departing.
In addition, the Company recommend that the client should register his/her itinerary, addresses of hotels, contact, etc. in MOFA’s system “TabiReji” https://www.ezairyu.mofa.go.jp/tabireg/”, by which you can receive the latest hazard information concerning the destinations, emergency e-mail notification, etc.
26． Sanitary Information
With respect to the sanitary condition of the destinations of the tour, please confirm at the website concerning quarantine and infectious disease of Ministry of Health, Labor and Welfare: “https://www.forth.go.jp/”.
27． Overseas Travel Insurance
A disease or injury during travel abroad would cause the client to incur a large amount of medical expenses, transport expenses, etc. In the case of an accident, it might be very difficult for the client to claim damages to and collect compensation from the person who caused such damage. We recommend that the client should have overseas travel insurance covering a sufficient amount for such situation at his/her own responsibility and expense
28． Handling of Personal Information
(1) When receiving applications for participation in the tour, the Company will obtain certain personal information of applicants. Each applicant may, at its discretion, determine whether or not to provide his/her personal information for respective items to the Company, but if an applicant does not provide certain personal information to the Company and accordingly the Company cannot contact the applicant or perform a procedure necessary for arrangement and the client’s receipt of Tour Services, the Company may not be able to accept or respond to the applicant’s application and requests.
(2) The Company will use applicants’ personal information received as provided in the preceding Paragraph for communicating with the applicants. Furthermore, the Company will provide applicants’ personal information received under the preceding Paragraph and personal data concerning flights to be used, in the manners of sending in advance electronically, etc., to transportation facilities, accommodation facilities, etc. specified in the Reservation Site on which the application is made or the Final Tour Itinerary provided for in Section 4 (2), insurance company, competent government agencies, souvenir shops, etc., to the extent necessary for the arrangement and receipt of Tour Services in the tour applied for, to the extent necessary for taking out insurance covering the Company’s liability under Tour Contracts and expenses incurred in the case of accidents, etc., to the extent necessary for ensuring the tour safety and to the extent necessary for ensuring the convenience in shopping at souvenir shops. In addition, with respect to certain specific tour courses, the Company will electronically, etc. provide each applicant’s personal information to Japan Tourism Agency, etc. to the extent necessary for having the applicants to be registered in the Agency’s “Tour Safety Net” (an overseas safety information platform for communication concerning the safety confirmation in emergency). The Company shall regard each applicant as having consented to the above-mentioned provision of his/her personal data at the timing of the application. The Company, etc. may also use applicants’ personal information for 【1】 provision of information of products, services or campaign of the Company, etc. or their partner companies, 【2】 request for opinions and impressions after the tour, 【3 】request for a questionnaire,【4】provision of special advantage and/or 【5】preparation of statistics.
(3) The Company, etc. will request applicants to submit the personal information of emergency contact in preparation for an accident, disease, etc. during the tour. Such personal information will be used if the applicants have any disease, etc. and the Company considers the communication to their emergency contacts to be necessary. Applicants shall be regarded as having obtained their emergency contacts’ consents to such provision of their personal information to the Company, etc.
(4) The Company may entrust all or part of handling personal information received as provided in Paragraph (1) of this Section to other third companies for performing tour arrangements, tour conducting services, mediation services at airports, etc. In such cases, the Company shall select entrusted companies in accordance with the Company’s relevant standards for the selection and enter into non-disclosure agreements with such companies in advance.
(5) The Company will use, of applicants’ personal data it holds, the minimum range of data necessary for communication with applicants such as their names, addresses, telephone numbers and e-mail addresses commonly with the Company’s group companies. Such group companies may use so provided applicants’ personal data for the purpose of giving their business information of each company, simplification of processing of applications, provision of information on events, etc. and sending purchased goods. For details of contacts for inquiry concerning disclosure, correction and deletion of applicants’ personal data, names of our group companies commonly using applicants’ personal data and our group companies managing such personal data, please refer to the website of STH Japan K.K. (https://www.sthjapan.com/)
(6) If the Company receives an applicant’s request for notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use or provision of record of disclosure to third parties of his/her personal information, it shall promptly respond to such request.
29． Validity of Tour Terms/Conditions and Tour Fare
The Tour Terms & Conditions and Tour Fares are based on the standards of April 1, 2021.
30． Others
(1) Any expenses concerning the client’s requests to the tour conductor, etc. for his/her personal guidance, shopping, etc., expenses incurred in relation to the client’s disease, injury, etc., expenses incurred in relation to loss and recovery of the client’s personal luggage caused due to the client’s carelessness and expenses incurred for the client’s separate activity shall be borne by the client
(2) Although the tour conductor may take clients to souvenir shops for the client’s convenience, shopping at these shops need be performed on the client’s own responsibility. The Company will not assist clients in their change or return of purchased goods at these shops. With respect to tax exemption and tax drawback, after confirming the necessary procedure at souvenir shops, airports, etc., each client should prepare subject goods as personal luggage and perform the relevant procedure by his/her own responsibility. Please beware of items which are prohibited to be brought in Japan under the Washington Treaty and domestic laws and regulations. Even if the client fails to perform the procedure for tax exemption or tax drawback due to the situation of the customs, shortage of layover time due to delay of airplane, etc., the Company will not be responsible therefore.
(3) In any case, the Company will not reperform any tour.
(4) The scope of the tour course for which the Company is responsible under Tour Contracts shall be, (i) for the tour departing from and returning to Japan, from the time when the clients depart (or gather at) the departure airport to the time when the clients arrive (or break up) at the same airport specified in the Reservation Site, cover page of the applicable brochure, etc., and (ii) for the tour departing from and returning to foreign country, from the time when the clients gather at the overseas departure place specified in the tour itinerary, etc. to the time when the clients break up at the overseas finishing point so specified.
(5) If the transfer between another airport(s), etc. in Japan to the departure/return airport(s) set forth in Paragraph (4) of this Section is arranged separately, such transfer shall not be covered by Tour Contracts, unless otherwise provided therein.
(6) In the case where clients are entitled to the mileage services of an airline(s) by their participation in the tour course hereunder, the inquiry, registration etc. with the airline(s) concerning such mileage services need be made by the clients on their own responsibilities. Even if the content of such mileage services to which clients are entitled changes due to replacement of an airline(s) used in the tour course, the Company shall not assume any liability under Section 20 (1) or Section 24 (1) due to such change.
(7) The client’s alphabetic name to be entered in an application form or otherwise shall be the same as the alphabetic name shown on the client’s passport used for the tour under the Tour Contract. If any different name is used, the reissuance of airline tickets, correction of name with relevant facilities, etc. will become necessary. In such case, the client shall pay the Company, etc. the necessary fee for handling such affairs. Depending on the circumstances of transportation facilities or accommodation facilities, the correction of name may be unacceptable and, if so, the client may need to cancel his/her Tour Contract. In such case, the client shall pay a cancellation charge set forth in Section 15.
(8) In our agent-organized tour plan, in principle, the client cannot designate any seat of a airplane, etc. or view, floor, etc. of a hotel room unless otherwise stipulated in the Company’s website, applicable brochure, etc.
